Refund policy

Return & Refund Policy

At Just Caviar (operated by Iconik Foods LLC), we are committed to delivering the finest, freshest black caviar directly to your door. Because our products are highly perishable and strictly temperature-controlled, all sales are final.

For food safety reasons, we do not accept physical returns of our products.

However, your satisfaction and the quality of our caviar are our top priorities. If your order arrives damaged, spoiled, or incorrect, we will gladly offer a replacement or a full refund under the following conditions.

1. Claims for Damaged or Spoiled Product We take extraordinary care in packaging our caviar with specialized insulation and cooling packs to ensure it arrives in pristine condition. If your product arrives warm, damaged, or compromised, you must notify us within 24 hours of the delivery timestamp.

To file a claim, please follow these steps:

  • Contact our support team immediately at info@justcavi.com.

  • Include your Order Number in the subject line.

  • Attach clear photographs of:

    • The damaged product/tin.

    • The interior packaging (including the condition of the ice packs).

    • The exterior shipping box.

Once we review your claim, we will issue a prompt replacement or a full refund to your original payment method.

2. Incorrect Items If you receive the wrong item, please contact us within 24 hours of delivery. Do not consume or open the incorrect item. We will arrange for a replacement of the correct product to be shipped to you overnight at no additional cost.

3. Non-Refundable Circumstances Please note that we cannot issue refunds or replacements in the following situations:

  • Incorrect Address: The shipping address provided at checkout was incomplete or incorrect.

  • Failed Delivery Attempts: The customer or recipient was not available to receive the package on the scheduled delivery day, leading to spoilage. (We highly recommend tracking your package and ensuring someone is available to refrigerate the caviar immediately upon arrival).

  • Improper Storage: The product was not properly refrigerated immediately after delivery.

  • Personal Taste: Due to the subjective nature of taste preferences, we do not offer refunds if the product simply does not meet your personal flavor expectations.

4. Contact Us If you have any questions about your order, our packaging, or this policy, please reach out to our concierge team at info@justcavi.com. We are here to ensure your Just Caviar experience is exceptional.